Privacy Policy
Website Analytics
We use PostHog to measure and improve our website. Analytics includes website activity, traffic sources, device information, approximate location, and online identifiers.
Where consent is required, we ask before enabling website analytics. You can change your choice anytime using Cookie settings in the footer.
We use cookies and browser storage for website analytics. Analytics cookies last up to 365 days and may renew while you use the website. We remember your analytics choice for 180 days. Turning analytics off stops future collection. Retention and requests for access or deletion are covered below.
Overview
Hearty helps you make food you enjoy more filling and learn from your meals. This policy explains the information we collect, why we use it, when we share it, and the choices available to you.
Information You Provide
- Account information, such as your name, email address, sign-in provider, and profile photo.
- Food and goal information, such as foods you enjoy or avoid, allergies, sensitivities, dietary preferences, eating patterns, goals, and health context you choose to provide, including medication use or health conditions.
- Content and activity, including meal photos, kitchen photos, photos attached to conversations, recognized and corrected foods, meal records, saved meals, optional hunger and fullness check-ins, optional weight entries, messages, feedback, and any product or package captures you submit through other features.
- Support communications and information you include when contacting us.
Information Collected Automatically
We may collect device, app, and network information, app interactions, diagnostic data, crash information, subscription status, and install-attribution information. Where required, Hearty asks for permission before enabling tracking or accessing your camera and photos.
How We Use Information
- Provide, personalize, secure, and maintain Hearty.
- Understand the foods you tell or show us, suggest meal ideas or foods to add, respond to questions, and personalize guidance using the context you choose to provide.
- Save meal records and their photos, kitchen snapshots, check-ins, conversations, preferences, and account settings so you can return to them. Product-information features may also save captures or collections.
- Process subscriptions and restore purchases.
- Measure product performance, diagnose issues, and prevent abuse.
- Respond to support requests and important service communications.
- Comply with law and protect our users, services, and rights.
Photos and Shared Product Content
Meal photos, kitchen snapshots, and photos attached to conversations help provide your personal experience. They may be retained with your account and used as context for later guidance. They are not displayed to other users as shared product images merely because they show food.
Product or package captures submitted through a product-information feature may be used to correct and expand Hearty’s shared food and product data. If a capture becomes shared product content, we process it separately from the submitting account and do not display it as connected to that user. Avoid including people or personal information in photos you submit.
AI Processing
Hearty uses third-party artificial intelligence services to analyze information and generate explanations and responses. Information needed for a request, which may include meal or kitchen photos, messages, product details, profile context, and previous food activity, may be sent to those providers for processing on our behalf.
Hearty names the providers that will receive your information when it asks for your permission. Hearty asks before first sending this information for artificial intelligence processing, and asks again if a new provider is added. If you do not allow it, features that require this processing will not submit the request. You can withdraw your permission at any time with the Hearty AI switch in the Settings section of Profile.
When We Share Information
We do not sell your personal information. We may share information with service providers that provide hosting, storage, authentication, artificial intelligence, analytics, attribution, diagnostics, customer support, and subscription services. This includes PostHog for product analytics and diagnostics, AppsFlyer for install attribution, and RevenueCat for subscription management. We require providers that receive user data to protect it consistently with this policy and applicable law. We may also disclose information when required by law, to protect safety and rights, during a corporate transaction, or when you ask us to.
Data Retention and Account Deletion
We retain information for as long as needed to provide Hearty, meet legal obligations, resolve disputes, and protect the service. You can initiate account deletion with Delete Account at the bottom of Profile. We may retain limited records when legally required or necessary for security, fraud prevention, and dispute resolution. Product captures and product information already incorporated into shared product data may be retained separately from your account; meal photos, kitchen snapshots, and chat attachments are not treated as shared product captures solely because they contain food. Deleting Hearty from your device does not delete your account.
Your Choices
You can update profile information in Hearty, manage device permissions in your device settings, manage tracking permission through Apple’s settings, and request access, correction, deletion, or a copy of your data by contacting us. Your rights may vary based on where you live.
Children’s Privacy
Hearty is not for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided information to us, contact us so we can investigate and take appropriate action.
Security and International Processing
We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. Hearty and its providers may process information in the United States and other countries where data-protection laws may differ from those where you live.
Changes to This Policy
We may update this policy as Hearty changes. We will revise the effective date above and provide additional notice when required.
Contact
Questions or privacy requests can be sent to hello@heartyfood.app.