Hearty Support

Need help with a meal, photo, your account, or a subscription? Send us a note and we’ll help you sort it out.

Help Us Find the Issue

When contacting support, include:

• The email address associated with your Hearty account.
• Your iPhone model, iOS version, and Hearty app version.
• What you expected to happen and what happened instead.
• The feature you were using (Today, meal guidance, Ideas, Progress, or chat) and any error message you saw.

Please do not email passwords, authentication codes, full payment details, or meal and kitchen photos unless we ask for them. If you share a screenshot, remove information you do not want included in a support request.

Subscriptions

App Store subscriptions are managed through your Apple Account. On iPhone, open Settings → your name → Subscriptions → Hearty to view, change, or cancel a subscription. Apple handles billing and eligible App Store refund requests.

Delete Your Account

You can initiate account deletion in Hearty by scrolling to the bottom of Profile and tapping Delete Account. If you cannot access the app, email us from the address associated with your account. Deleting the app from your phone does not delete your Hearty account or cancel an active subscription.

Food and Health Guidance

Hearty gives general food guidance and can make mistakes, including when reading photos. It cannot confirm that a food is safe for an allergy from a photo. Check packaging and ask a qualified professional about medical or dietary decisions. Use emergency services for an emergency.